Terms of service

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OVERVIEW Welcome to Pet Niveau! The terms “we”, “us”, and “our” refer to Pet Niveau. Pet Niveau operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the “Services”). Pet Niveau is powered by Shopify, which enables us to offer the Services to you.

The following Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover topics such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you reside, and you have given us permission to allow any minor dependents of yours to use the Services on devices that you own, purchase, or control.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing address, shipping address, and payment details. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for the security of your account login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS We have made every effort to display our products and services accurately in our online store. However, please note that colors or the appearance of products may vary from how they appear on your screen, depending on the type of device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to those depicted or described in our online store.

All product descriptions may be changed at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS When you place an order, you are making a purchase offer. Pet Niveau reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Pet Niveau confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Pet Niveau may not be able to process cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number you provided when placing the order.

Your purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING Prices, discounts, and promotions may be changed without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and is shown in the order confirmation email. Unless expressly stated otherwise, the displayed prices exclude taxes, shipping and handling fees, and any customs or import duties.

Prices in our online store may differ from prices in physical stores or other online stores operated by third parties. We may from time to time offer promotions on the Services that may affect pricing and are subject to separate terms and conditions. In the event of a conflict between promotion terms and these Terms, the promotion terms will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

You represent and warrant that (i) the credit card information you provide is true, accurate, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the stated prices, including shipping and handling fees and all applicable taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY We are not liable for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, trade names, text, displays, images, graphics, product controls, video and audio, and the design, selection, and arrangement thereof, are the property of Pet Niveau, its affiliates, or licensors and are protected by United States and international patent, copyright, and other intellectual property laws.

These Terms grant you permission to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Unless expressly stated otherwise herein, nothing in these Terms grants you any license or other rights under any patent, trademark, copyright, or other intellectual property of Pet Niveau, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Pet Niveau.

The names, logos, product and service names, designs, and slogans of Pet Niveau are trademarks of Pet Niveau or its subsidiaries or licensors. You may not use such trademarks without the prior written permission of Pet Niveau. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS You may access third-party tools offered as part of the Services, over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms under which the tools are provided by the relevant third-party providers.

We may also offer new features or tools through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites provided or managed by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.

We are not liable for any damage or loss related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Carefully review the third party’s policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY [NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]

Pet Niveau is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our Store are made directly with Pet Niveau. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and Pet Niveau, including any injury, damage, or loss resulting from products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Pet Niveau.

SECTION 10 – PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read this privacy policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than where you reside, in order to provide services to you. Please review our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal data.

SECTION 11 – FEEDBACK If you submit, upload, post, email, or otherwise send any ideas, suggestions, feedback, reviews, proposals, submissions, or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to treat your Feedback as confidential; (2) to pay you for your Feedback; or (3) to respond to your Feedback.

We may monitor, edit, or remove any Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, pornographic, obscene, or otherwise objectionable or that infringes any party’s intellectual property or these Terms of Service, but we are not obligated to do so.

You agree that your Feedback does not infringe any third-party rights, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights. You further agree that your Feedback does not contain any defamatory or otherwise unlawful, offensive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person or entity other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for all Feedback you provide and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USE You may access and use the Services only for lawful purposes. You are not permitted to access or use the Services directly or indirectly (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or others; (e) to transmit false or misleading information; (f) to upload, transmit, or otherwise use material that does not comply with these Terms; (g) to transmit or cause to be transmitted any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that, as determined by us, may harm Pet Niveau, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit any viruses or other malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, or spider the Services; (e) use robots, spiders, scrapers, data mining or extraction tools, automated devices or processes, AI tools (such as agentic AI), or any automated or manual means to access the Services; or (f) interfere with, disrupt, circumvent, or bypass any security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS 14.1 This section (“Agent Terms”) applies if you use, permit, enable, or allow an Agent to access, use, or interact with the Services. “Agent” means any software or service that autonomously or semi-autonomously takes action on behalf of or at the direction of a person or entity and that may run on or with the assistance of a person’s device without direct supervision.

14.2 An Agent may not access, use, or communicate with the Services unless it identifies itself at all times and acts in strict compliance with the requirements in section 14.4 below. In addition, an Agent may not access, use, or communicate with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

14.3 We may restrict, including by technical measures, whether and how an Agent may access, use, and interact with the Services.

14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent string of the request: “Agent/[agent name]”; (ii) not conceal or obscure that access, use, or interactions originate from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) filling in or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) truthfully respond to any questions or prompts designed to determine whether interactions originate from a human or a computer; (iv) not circumvent or otherwise avoid any measures intended to block, restrict, modify, or control whether and how Agents access, use, or communicate with the Services.

SECTION 15 – TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at any time in our sole discretion and without prior notice, and you remain liable for all amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

UNLESS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. IN SOME JURISDICTIONS, THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT PERMITTED, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION You agree to indemnify, defend, and hold harmless Pet Niveau, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, paid to third parties as a result of or arising from (1) your breach of these Terms of Service or any documents referenced herein, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim eligible for indemnification, provided that our failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of any such claim at your expense, including the choice of counsel, but we will not settle any claim that requires non-monetary obligations from you without your consent (which may not be unreasonably withheld). You will cooperate in the defense of any claim, including by providing relevant documents.

SECTION 19 – SEVERABILITY If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or rules of use posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the federal and state or territorial laws of the jurisdiction in which Pet Niveau is located. You and Pet Niveau agree to submit to the venue and personal jurisdiction of such courts.

SECTION 23 – HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE You can view the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION Questions about the Terms of Service can be sent to us at petniveau@gmail.com.

Our contact details are listed below: [INSERT TRADING NAME] petniveau@gmail.com [INSERT REGISTERED ADDRESS] [INSERT BUSINESS PHONE NUMBER] [INSERT COMPANY REGISTRATION NUMBER] [INSERT VAT IDENTIFICATION NUMBER]